Privacy Policy

Last updated: October 2025

1. Introduction

Clean and Shine Cleaning (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and protect information that you provide through our website:
https://cleanandshinecleaning.co.uk

Our contact details are:
Phone: 07861 489015
Email:  Click here to email us

2. Information We Collect

We only collect the information you voluntarily provide when using our website’s contact form.
This may include:

  • Your name

  • Your email address or phone number

  • Your message or enquiry details

We do not collect payment details or use tracking or marketing systems.

3. How We Use Your Information

We use your information only to:

  • Respond to your enquiry or message.

  • Provide cleaning service quotes or arrange appointments.

  • Maintain basic records of communication for administrative purposes.

We will never sell, rent, or distribute your personal data to third parties for marketing.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Consent – when you submit your details through our contact form.

  • Legitimate interest – to respond to enquiries and manage day-to-day operations.

  • Legal obligation – if required to comply with UK law.

5. Data Sharing

Your data may be shared only with trusted providers who help us operate our website or email system.
All such partners are bound by confidentiality and data-protection agreements.
We do not share personal information with any external marketing companies.

6. Data Retention

We retain form submissions and correspondence for as long as necessary to respond to your query — typically no longer than 12 months, unless required for legal or record-keeping purposes.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access the information we hold about you.

  • Request correction or deletion.

  • Withdraw consent at any time.

  • Complain to the Information Commissioner’s Office (ICO) if you believe your rights have been infringed: https://ico.org.uk

To exercise any of these rights, please contact us via the phone number or <a href=”mailto:iancullen19@icloud.co.uk”>email link</a> above.

8. Security

We use appropriate security measures to protect your personal data from unauthorised access, alteration, or loss.
While we strive to safeguard your data, please note that no online transmission is completely secure.

9. External Links

Our website may include links to external websites. We are not responsible for their content or privacy practices.

10. Updates to This Policy

We may update this Privacy Policy periodically. Please review this page occasionally to stay informed of any changes.